Shipping policy
Effective Date: 05/06/2026
Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms Of Service. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
Shipping Options and Rates
We ship domestically within Australia and internationally to New Zealand.
Your orders will be dispatched and posted within 2 business days.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Shipping parcels are sent via Australia Post.
Australia
Over $150AUD free, Express Upgrade $7.00AUD
Under $150AUD Standard $15.00AUD, Express Upgrade $22.00AUD
Estimated Delivery Timeframes
All orders are dispatched from Bunbury, Western Australia (postcode 6232).
|
Destination |
Metro Areas |
Regional / Remote Areas |
|---|---|---|
| Western Australia | 1-3 business days | 3-7 business days |
| South Australia | 4-6 business days | 5-8 business days |
| Victoria | 4–7 business days | 5–9 business days |
| New South Wales | 5–8 business days | 6–10 business days |
| Queensland | 6–9 business days | 7–12 business days |
| Tasmania | 6–9 business days | 7–12 business days |
| Northern Territory | 7–10 business days | 8–14 business days |
| Australian Capital Territory | 5–8 business days | 6–10 business days |
*Delivery estimates are based on standard parcel post via Australia Post and exclude weekends and public holidays.
Express Post
|
Destination |
Express Post Estimated Time |
|
WA (metro only) |
1–2 business days |
|
Interstate (major metro areas) |
2–4 business days |
|
Interstate (regional/remote) |
3–6 business days |
-
Orders are processed and dispatched within 1–2 business days of payment.
-
Tracking information is emailed once your parcel has been lodged with Australia Post.
-
Delivery times are estimates only and may vary due to weather, peak seasons, or postal delays beyond our control.
-
Some remote or island locations may experience longer delivery times.
New Zealand
All international orders are shipped from Bunbury, Western Australia (postcode 6232) via Australia Post International.
Over $170NZD Standard Free
Under $170NZD between 0-999gms $20
Under $170NZD between 1000g-1499g $25
Under $170NZD between 1500g-2000g $30.00
Under $170NZD between 2001g-3000g $35.00
Under $170NZD between 3001g-4000g $40.00
Under $170NZD between 4001g-5000g $45.00
Standard International Shipping 6-27 business days
*Delivery times are estimates only and exclude weekends, public holidays, and customs processing delays.
Additional Information
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Parcels are dispatched within 1–2 business days of payment confirmation.
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All prices are shown in NZD and exclude any New Zealand customs duties, taxes, or import fees, which may be charged on arrival.
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Tracking details are provided once your parcel has been lodged with Australia Post.
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Transit times may be affected by weather, air freight availability, or border control checks.
United States of America
All international orders are shipped from Bunbury, Western Australia (postcode 6232) via Australia Post International.
Over $130USD Standard shipping free
Shipping Rates
| Service | Weight Range | Estimated Delivery | Rate (USD) |
|---|---|---|---|
| Standard International | Orders ≥ USD $130 | 6 – 27 business days | Free ✅ |
| Standard International | 0 g – 3000 g | 6 – 27 business days | $22.50 |
| Standard International | 3001 g – 5000 g | 6 – 27 business days | $30.00 |
All prices are shown in USD and exclude any U.S. customs duties, taxes, or import fees that may apply on arrival.
Estimated Delivery Timeframes
Standard International Post: 6 – 27 business days
Delivery times vary depending on destination, air-freight availability, and customs processing.
| Destination | Estimated Delivery Time |
| Mainland USA (Metro Areas) | 8 – 15 business days |
| Mainland USA (Regional Areas) | 10 – 20 business days |
| Hawaii & Alaska | 12 – 25 business days |
Delivery estimates exclude weekends, public holidays, and customs delays.
Additional Information
-
Orders are processed and dispatched within 1 – 2 business days of payment confirmation.
-
Tracking information is emailed once your parcel has been lodged with Australia Post.
-
Delivery times are estimates only and may vary due to customs inspection, weather, or peak season delays.
-
Some remote or island locations (including U.S. territories) may experience longer transit times.
Order Processing Time
We strive to process and pack your orders with care and efficiency. Please allow 48 hours during weekdays for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Tracking and Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 7 of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Monday to Friday. You can reach us via email at support@hueray.com.
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur a delivery charge, based on the size and weight of your parcel.
No guarantee of delivery time
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for shopping with Hueray!
